Last updated: August 3, 2026
Refund eligibility
You may contact us within 7 days of your first membership payment if you experienced a technical issue that prevented meaningful use of the service.
Renewal payments
Renewal charges are generally non-refundable once a new billing period begins. You can cancel before renewal to avoid the next charge.
Duplicate or incorrect charges
Verified duplicate or incorrect charges will be refunded to the original payment method.
How to request a refund
Email billing@smarteasyshop.com with your account email, transaction reference, payment date and a short explanation. Never send your full card number.
Processing time
Approved refunds are submitted promptly. Your bank or payment provider may require 5–10 business days to display the credit.
Fair use
We may decline requests involving substantial content consumption, repeated refund requests or suspected abuse.